MyStake verification: follow the account request
You complete MyStake verification through the request sent to your account. Read what the team asks you to confirm and prepare clear copies of the requested material. Use the submission channel provided, then follow the reply. Keep the request reference if you need to ask live chat about the next step.
MyStake’s general KYC rules name an identity document, proof of the payment used and a utility bill. Prepare the document types requested in your account message. Match the name and other requested details to the information you entered when registering.
Photograph the requested identity document in even light. Keep all requested parts visible and inspect the image at full size before sending it. If the request asks for both sides or several pages, include those copies. Retake an image if glare covers a detail the team needs to read. Keep the document’s edges visible and rotate the preview so the requested text reads upright.
For payment proof, find the receipt or payment-account record for the transaction named in the request. For address proof, prepare the requested utility bill. Ask MyStake support which details to include if a point in the message needs clarification.
The general verification rules call for Latin or Cyrillic documents. If you hold documents in another alphabet, MyStake may request video verification with those documents. Follow the request sent to your account.
Respond to a verification request
- T-3
Read the request
Identify each point MyStake asks you to confirm. Read the material requested for your case and note the channel provided for sending it.
- T-2
Prepare a clear response
Make the requested copies readable. Keep names and account details consistent with your registration, and include the parts of the document that answer the request.
- T-1
Follow the reply
Read the response after you submit. If the team asks for another detail, answer that point in the same account conversation.
Keep the response specific to your account
- Requested material
- The account request determines which identity, payment or address material to send for your case. Keep each file matched to the point it answers.
- Submission route
- Send the response through your account or the support channel that requested it. Keep private identity material within that route.
- Follow-up
- Save the reply with your submission record. You can then quote the same request when asking what action remains for you.
Keep verification and the payment request together
If verification is requested during a payout, save the withdrawal reference with the KYC message. Name that payout when answering the identity request, then follow withdrawal steps for the cashier. Check the reply for a further document or confirmation requested from you.
Read the reply as a response to the files you submitted. Match each point to the document it concerns: identity, payment or address. If another detail is requested, add the material that answers that point to the same case. This keeps the follow-up tied to the response you have already sent.
Keep your submission date beside the files you sent. That separates a prepared copy from a document already supplied for a response. When following the reply, focus on the requested detail still to be completed; support covers how to identify the case in an enquiry.