MyStake responsible gambling: plan your play
Plan MyStake play as leisure spending. Give each visit a clear place within your other plans, with time away from the screen afterwards. Support can help you request a change to your account when you want one.
Choose a leisure budget, set an end-time reminder and plan what to do afterwards. Enter each stake within the amount you chose at the start, keeping that boundary unchanged during play. The reminder gives you a stopping point alongside the spending limit you set yourself.
A break creates space between finishing one session and deciding on another. Step away from the phone or computer and do the activity you planned. Make any later visit a fresh decision, with its own leisure money and time set aside after everyday commitments.
A limit, break or self-exclusion request goes to MyStake support; use About for a publisher or content question.
Keep an account-change request together with its confirmation. That record helps you distinguish the action you asked for from the response confirming its completion. If another step is requested, continue the same conversation until the reply addresses the change you intended.
Put your plan into practice
Put the reminder where you will notice it and have your next activity ready. An account request is another way to put a planned change into practice.
- 01
Finish the current session
When your reminder comes, complete the current action and close the game. Step away from the screen for the activity you planned, giving the session a clear finish.
- 02
Follow up on an account request
Save the reply to a limit or break request. If the team asks for confirmation, complete that action and keep the response showing what was done for your account.
- 03
Ask about account controls
MyStake’s help navigation includes Self-Exclusion. Ask the operator about self-exclusion when that is the change you want. Name that request directly so the response concerns the account action you intend.
Get support for the change you want
- Account action
- Name the change you want when speaking to MyStake support. Keep the reply with your request so you can follow up on that account action.
- Personal support
- A qualified gambling-support adviser can help you talk through your play and plan a change around your circumstances. You can also speak with someone you trust.